We want you to be completely satisfied with your purchase from Sapling Heirlooms. If for any reason you are not satisfied, please contact us within 14 days of receiving your order. We accept returns for unused items in their original packaging for a store credit or even exchange. Shipping costs are non-refundable. If you receive a defective or damaged item, please contact us immediately and we will gladly replace it. Please note that due to the handmade nature of our products, there may be slight variations in size. These variations are a natural part of the product and are not considered defects.